Terms and Conditions of Sale
Unless otherwise indicated on product labels, Columbia Biosciences products are for research use only and are not intended for diagnostic or therapeutic use.
Damaged, leaky, or lost vials – Please contact Customer Service within 3 business days of receipt of product to report any damaged, leaky or lost vials.
Short filled vials – Contact Customer Service immediately if you suspect a vial is short-filled.
Changes to orders – Once shipment has posted and shipment confirmation has been sent, there can be no additions or cancellations to an order. Additional items will be processed on a new order and subject to shipping fee.
Cancellations – All cancellation requests must be submitted via email to Customer Service at firstname.lastname@example.org to ensure tracking and confirmation of cancellation. No cancellation requests are accepted after 4:30pm Eastern time on the day of shipment.
Limited Warranty and Liability
Products should be used in accordance with the technical information sheet emailed with the order confirmation and/or shipped with the product. Columbia Biosciences reserves the right to change product specifications without prior notice.
All products supplied by Columbia Biosciences are warranted, to the original purchaser only, to conform to our specifications identified in the technical information sheet. This warranty does not extend to any product that has been modified in any way by person(s) other than Columbia Biosciences personnel or to any products that are handled contrary to the technical information sheet. Should any product fail to perform as warranted, upon notification to our Customer Service Department and investigation, Columbia Biosciences shall promptly replace it at no charge. Our obligation and your only remedy is limited to such replacement of the product or a full credit of the original purchase price of the product. Columbia Biosciences reserves the right to discontinue sales of any products or to change product descriptions and formulations at any time without prior notice to purchasers.
Columbia Biosciences does not make any other warranty or representation whatsoever, whether express or implied, with respect to these products. Columbia Biosciences does not make any warranty of suitability, non-patent-infringement, merchantability or fitness for any particular research use or other purposes of any product. The entire risk as to the performance of this product is assumed by buyer. In no event shall Columbia Biosciences be liable for incidental, consequential or punitive damages.